Charles Siniari
benefits specialist for hire
Professional info
When you work with me, you're working with someone that values communication, is detail-oriented but stays focused on overall strategy, someone who is not always looking for credit but likes to be on a team and collaborate. I am a self-starter, creative, and I value my mistakes as learning opportunities. I am dedicated to customers, clients, and my team. I will take always strive to be ethical and fair to stakeholders.
Languages
HTML/CSS
PHP
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Work experience
Benefits Specialist. Health Advocate
2011 - present
Answering calls and emails from customers and clients regarding plan design, complex questions and issues. Educate beneficiaries on the subject of Medicare and its specific products such as supplement plans and Medicare Advantage plans. Act as a liaison between customers and insurance companies to manufacture solutions. Support my teammates by being a resource, fostering communication, and collaborate on cases. For an example of this, see the wiki I created.
Client Services Support Consultant. Aetna
2010 - 2011
Researched inquiries sent from customers via the Centers for Medicare and Medicaid Services. The inquiries were complex problems with Medicare plans including eligibility, coverage and provider-relation issues.
Client Service Center Specialist. Express Scripts
2008 - 2010
Received in-bound calls and emails directly from clients regarding pharmacy benefits and claims. The issues were of the most sensitive nature and typically complex. These required in-depth analysis and detailed replies. Frequently worked with other departments until resolution.
Client Service Center Specialist. Express Scripts
2004 - 2006
Worked on a specialized customer service team within a high volume mail order pharmacy. Our responsibilities included processing returned orders and finding solutions as well as expediting sensitive orders to get them in our patients' hands.
Skills
PHOTOSHOP
FLASH
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2010 - present
2010 - present
Education
Temple University Fox School of Business
2013 - present
Currently pursuing a bachelor’s of business administration with a focus in business management. I love studying business, marketing, strategy, and organization structure. In all of my classes I am asked to work with my fellow students to complete projects on many different topics. These frequently include a presentation element.
Community College of Philadelphia
2008 - 2013
Successfully completed pre-requisites required in order to transfer to Temple University